Question 1

Where are you located?

Accepted Answer

My office is located in the Align Chiropractic and Wellness office suite at 74 Old Placentia Road, Mount Pearl, Newfoundland.

Question 2

Do you offer online or virtual therapy?

Accepted Answer

For individual therapy, I currently provide both in-person and virtual counselling. Virtual sessions are convenient for those in Newfoundland who may find it difficult to attend in person, while still offering a safe, supportive space for personal growth.

I only offer in-person therapy for couples counselling where both people can fully engage with one another — something that’s much harder to achieve through a screen.In-person sessions allow for deeper emotional attunement, better communication, and a stronger foundation for lasting change in your relationship.

Question 3

What is your cancellation policy (especially regarding NL weather)?

Accepted Answer

I have a 24 hour cancellation policy. If you cancel within the 24 hour window you will be charged 50% of the session fee. If you 'no show' you will be charged 100% of the session fee. This is to ensure I can offer that time to another client. However, I understand that Newfoundland weather can be unpredictable. If travel is unsafe due to a storm, we can easily shift our session to a secure virtual appointment so you can stay safe at home.

It is essential I stick to my cancellation policy for the sustainability of my small business.

Question 4

How do I get started?

Accepted Answer

Getting started is simple. You can book an initial consultation to discuss your goals and see if therapy is the right fit. This first step is about creating clarity, safety, and a plan that works for you.

Question 5

How can I contact you?

Accepted Answer

The best way to contact me directly is through my email, osmiththerapy@gmail.com 
You can also call the Align Chiropractic and Wellness Clinic at 709-745-1908

Please note that my email is unmonitored and that I aim to get back to all inquires within 48 hours.

Question 6

What hours are you available for counselling sessions?

Accepted Answer

My schedule is set to reflect the needs of my clients. Currently I offer 2 evenings and week as 2 'early' mornings a week. Please see the schedule listed below.

Monday                1:00pm- 7:00pm 
Tuesday                1:00pm- 7:00pm 
Wednesday         2:00pm - 6:00pm 
Thursday              8:00am - 2:00pm 
Friday                    8:00am- 2:00pm

Question 7

How much does therapy cost and do you offer insurance coverage?

Accepted Answer

Fees vary depending on session length and type of therapy. I offer direct billing to most insurance providers to make access to care easier. Therapy is an investment in your well-being, providing professional guidance and practical tools for lasting change.

Question 8

How long does therapy take to work?

Accepted Answer

Therapy is a process, and progress varies by individual and the challenges being addressed. Some people notice changes quickly, while others benefit from longer-term support. The focus is on consistent growth and developing strategies that last.

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