Question 1

Do you direct bill to insurance companies?

Accepted Answer

Yes, to most major insurance companies. You can add your insurance company to your file, and we will bill them directly.

Question 2

What do I do if I need to cancel my session?

Accepted Answer

If you need to cancel your session, you can call the clinic at 709-745-1908 to inform us.

Question 3

What is your cancellation policy?

Accepted Answer

We require 24 hours advance notice for any cancellation or changes to your appointment. Clients who provide less than 24 hours notice will be charged a cancellation fee. A No Show fee is the full cost of the session.

Question 4

Can I bring a drink/snack to the session?

Accepted Answer

Yes! We even have a Keurig on-site so clients can make themselves a tea or coffee. We highly encourage that you treat your session like a date with yourself.

Question 5

Do you offer virtual sessions?

Accepted Answer

Yes! You can book a virtual session through our booking page. If you need to change your in-person appointment to a virtual session, contact the clinic or your therapist, and that can be arranged.

Question 6

In which provinces can you practice?

Accepted Answer

We provide therapy in Newfoundland and Labrador, British Columbia, Saskatchewan, Manitoba, Nunavut, and the Northwest Territories (unregulated provinces), as well as Ontario (regulated by the CRPO). Please note that any session outside of Newfoundland will be conducted virtually.

Question 7

Can I book an appointment for a family member?

Accepted Answer

If the client is under the age of 18 and you are their caretaker, yes, you can book an appointment. If the client is over the age of 18, they are a legal adult and will need to consent to having the appointment booked in their name. This can be done verbally in person or over the phone.

Question 8

What are the limits of confidentiality?

Accepted Answer

Everything you say in session will be kept confidential with the exception of three instances: 1) You disclose you intend to harm yourself or somebody else, in which case we will need to contact the appropriate authorities. 2) We are subpoenaed by the court. 3) If you disclose when there is reasonable and foreseeable danger to a third party or vulnerable person (e.g., children or anyone with diminished capacity), we will need to contact the appropriate authorities.

Question 9

What is EMDR?

Accepted Answer

EMDR stands for Eye Movement Desensitization and Reprocessing. It's a unique, interactive psychotherapy approach used to reduce distress associated with traumatic memories. It helps organize and process traumatic experiences so they no longer control your reactions.

Question 10

How does Cognitive Behavioral Therapy (CBT) work?

Accepted Answer

CBT helps you understand how your thoughts, feelings, and behaviors are connected. We'll explore your patterns of thinking, challenge any unhelpful beliefs, and work towards changing behaviors that may be holding you back.

Question 11

How can mindfulness help me manage stress and anxiety?

Accepted Answer

Mindfulness is about being present in the moment, not dwelling on the past or worrying about the future. By practicing mindfulness, you can develop a greater awareness of your thoughts and feelings, allowing you to manage stress and anxiety more effectively.

Frequently Asked Questions

Frequently asked questions

Where are you located?

Do you offer online or virtual therapy?

What is your cancellation policy (especially regarding NL weather)?

How do I get started?

How can I contact you?

What hours are you available for counselling sessions?

How much does therapy cost and do you offer insurance coverage?

How long does therapy take to work?

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